Return Policy

Return Policy

We want you to be completely satisfied with your Eterna Silver purchase. If for any reason you need to return your item, please review our policy below:

Returns

  • How to Request a Return:

    • If you'd like to return your item, please contact us within 3 days of receiving your order.

    • Requests can be made through:

    • We’ll guide you through the return process to ensure a smooth experience.

  • Eligibility:

    • Items must be unworn, unused, and in their original packaging to be eligible for a return.

  • Shipping Costs:

    • For returns due to a change of mind, shipping costs will be incurred by the customer.

    • If the item is incorrect or has a manufacturing defect, we will cover all shipping costs.

Refunds

  • Processing Time:

    • For purchases made via debit or credit card, refunds will be processed within 7-20 business days, depending on your bank’s processing times.

If you have any questions or concerns about your return, please contact us at:

Thank you for choosing Eterna Silver. We appreciate your understanding and look forward to assisting you.