FAQs
Q1: What is Eterna Silver?
Eterna Silver is a jewelry brand dedicated to the art of fine craftsmanship, creating handcrafted sterling silver pieces that embody timeless elegance. Each design is carefully conceived to offer enduring beauty and exceptional quality, ensuring that it remains a cherished part of your collection for years to come.
Q2: What type of silver do you use?
We use 925 sterling silver, which consists of 92.5% pure silver and 7.5% alloy metals. This ensures our pieces are as enduring as they are beautiful.
Q3: How should I care for my silver jewelry?
To maintain the brilliance of your jewelry:
- Gently polish with a soft cloth to preserve its shine.
- Keep it away from harsh chemicals, perfumes, and lotions.
- When not in use, store your pieces in a cool, dry place, preferably in their original packaging, to prevent tarnishing and scratching.
Q4: How long will my jewelry take to arrive?
Regular shipping duration is approximately 3-5 Business Days.
Shipping duration highly depends on the governorate being delivered to.
Q5: What is your return policy?
We accept returns within 3 days of receiving your order. Please ensure that items are unworn, unused and in its original packaging. This is essential for return eligibility.
In the case of a manufacturing defect that cannot be replaced, we will issue a full refund at no extra charge.
In the case of mind changing, kindly note that shipping costs will be incurred.
For purchases made via debit or credit card, refunds will be processed within 7-20 business days, depending on your bank’s processing times.
Q6: What is your exchange policy?
If you'd like to exchange your item, please contact us within 3 days of receiving your order. We’ll guide you through the exchange process, ensuring you find the perfect piece.
If you change your mind, kindly note that shipping costs will be incurred.
If the item is incorrect or has a manufacturing defect, we will cover all shipping costs.
Please ensure that items are unworn, unused and in its original packaging. This is essential for exchange eligibility.