Exchange Policy

Exchange Policy

We want you to be completely satisfied with your Eterna Silver purchase. If for any reason you need to exchange your item, please review our policy below:

Exchanges

  • How to Request an Exchange:

    • If you'd like to exchange your item, please contact us within 3 days of receiving your order.

    • Requests can be made through:

    • We’ll guide you through the exchange process, ensuring you find the perfect piece.

  • Eligibility:

    • Items must be unworn, unused, and in their original packaging to be eligible for an exchange.

  • Shipping Costs:

    • For exchanges due to a change of mind, shipping costs will be incurred by the customer.

    • If the item is incorrect or has a manufacturing defect, we will cover all shipping costs.

If you have any questions or concerns about your exchange, please contact us at:

Thank you for choosing Eterna Silver. We appreciate your understanding and look forward to assisting you.